Disneyland Makes Major Updates to Refund Policies Amid Coronavirus Closures
Following the news that Sleeping Beauty's castle would be closing its doors until the end of [...]
Annual Passholders & Closure Info
On the official Disneyland website, they stressed that there have been "no reported cases of COVID-19 at Disneyland Resort to date." They also detailed that the parks are expected to reopen on April 1.
As for those with Annual Passholders who had valid Passports during the closure period, Disney related that they will extend the expiration date on their Passports based on the pass type and level of access. Annual Passholders will also have their expiration date extended as respect to the pass type and level of access. They will also not be required to make payments during that extended period.
prevnextTheme Park Tickets
For those who purchased tickets for use between March 14 and March 31, there will be options to use those tickets at a future date. Unused 1-Day Tier 1-5 tickets will be valid for another use through Dec. 30, 2021 while unused multi-day tickets will be valid for another period through Jan. 12, 2022.
prevnextRoom-Only Hotel Reservations
If guests booked a stay during the closure period, they will be able to cancel their reservation for a full refund. The Disneyland website directed those guests to call (714)-520-5050 to receive their refund but cautioned that there will likely be a high call volume following their recent closure announcement.
prevnextVacation Packages
Similar to the process for receiving a refund for any room-only hotel reservations, Disneyland noted that they will issue refunds to those who booked vacation packages during the closure period (excluding third-party products and fees). However, they did note that they will be giving a refund to those who booked their packages directly through the Walt Disney Travel Company.
prevnextDining Experiences
Guests will also be able to receive a full refund if they booked a dining or activity reservation during the closure period. They also assured guests that they will automatically receive their refund if they do not take any action to cancel any reservations that were booked for that period of time (March 14-March 31).
prevnextSpecial Event Tickets
Any guests who booked separate, special event tickets for an event to be held during the temporary closure will receive a full refund from Disney. Just like the process with their dining reservations, guests will automatically receive their refund within 30 days if their event was scheduled to take place during the closure.
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