After the FAA told flyers not to use their Samsung Galaxy Note 7 on planes, it was only a matter of time before the government put out an official recall of the new phone.
“Consumers should immediately stop using and power down the recalled Galaxy Note 7 devices purchased before September 15, 2016,” the Consumer Product Safety Commission announcement said concerning the devices. “Contact the wireless carrier, retail outlet, or Samsung.com where you purchased your new device to receive free of charge a new Galaxy Note 7 with a different battery, a refund, or a new replacement device.”
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This recall comes after Samsung recalled the device earlier in September. Customers reported multiple cases of the phones melting or catching fire while in use or while charging. Overall, according to Forbes, there have been 92 reports of the battery overheating, 26 reports of burns, and at least 55 reports of property damage caused by the phone.
When Samsung put out their voluntary recall of the phone, they claimed that the battery was to blame for the issues customers were having. The company sourced their batteries from two different suppliers for this phone, but only the batteries from one supplier are having the issue.
Either way, all of the Samsung Galaxy Note 7 phones are currently being recalled. But this recall hasn’t stopped customers from continuing to use their phones. Since the original recall, there has only been a 13 percent decline in Note 7 usage. Of the one million phones that have been recalled, only 130,000 phones have been returned to Samsung.
Samsung promises to have Galaxy Note 7 replacements in retail locations as early as September 21, so hopefully this will encourage more customers to return their phones, before more devices go up in smoke.
[H/T Forbes]
