After visiting a McDonald's in England, a 24-year-old woman was severely disappointed after realizing the cheese in her mozzarella sticks was missing.
"I was devastated," disapppointed customer Catherine Murphy said in an interview with Echo. "I was really looking forward to them because they're my favourites and it was just hollow bread."
It turns out the missing mozzarella has been a problem for McDonald's customers in the past, as several unhappy patrons have posted photos of hollowed out sticks.
"[McDonald's] What is this?!? My mozzarella stick had no cheese! How is that even possible??" Francesca Heavens wrote back in 2016.
"Craving mozzarella sticks. Excited that [McDonald's] has them! Just to get home to have hollow breading" Twitter user Amber wrote less than a week after Heavens' post.
Mozzarella sticks were on McDonald's Dollar Menu from December 2015 to March 2016, and since then have been a regular item.
According to McDonald's website, the sticks are supposed to be "made with 100% real and melty mozzarella cheese breaded with a golden crust based in wheat flour that includes onion, garlic and a pinch of salt." It looks like somebody at that restaurant forgot the first part of those instructions.
"As a nutritionist and a mom, this is a pivotal moment as we unveil new, ambitious goals in collaboration with Healthier Generation that we hope will positively impact families around the world," said Julia Braun, MPH, Registered Dietitian and Head of Global Nutrition at McDonald's in the company's press release.
"Our efforts have led to big changes and real progress and as part of our continued food journey, we're committed to making it easier for families to choose balanced options that will make measurable differences."