Days after longtime Today show anchor Matt Lauer was fired for "inappropriate sexual behavior," NBC News chairman Andy Lack called Lauer's behavior "appalling" and vowed to undertake a "thorough and timely review of what happened."
Lack's comments came in a company-wide email on Friday morning, two days after the organization terminated Lauer, according to The Hollywood Reporter.
In the memo, Lack stressed the importance of listening to NBC employees' concern, feedback and ideas on how to move forward.
"This week we saw that when an employee comes forward to report misconduct, the system works. The complaint is quickly assessed and meaningful action is taken. But we also learned that we must do a much better job of making people feel empowered to take that crucial first step of reporting bad behavior," he wrote.
In addition to a review from the company's HR department, Lack wrote that the News Division will be "launching an immediate effort to implement in-person training on sexual harassment awareness and appropriate behavior in the workplace."
Lauer was fired after a female colleague filed a "detailed complaint" with the company's HR department on Monday evening detailing "inappropriate sexual behavior" in the workplace. At the time of Lauer's firing, Lack said that the network was given "reason to believe this may not have been an isolated incident."
Hours later, two more women filed reports with NBC against the newly-disgraced Lauer, and Variety published a report detailing multiple female colleagues' allegations of sexual harassment and assault against him.
Read Lack's full memo below.
The most vital thing we've done since terminating Matt Lauer's employment on Tuesday night has been spending time listening to your concerns, your feedback, your ideas on how we move forward as an organization.
As I said in my note on Wednesday: our highest priority is to create a workplace environment where everyone feels safe and protected, and to ensure that any actions that run counter to our core values are met with consequences, no matter who the offender.
Many of you have asked what we are doing to learn as much as we can about the circumstances around Matt Lauer's appalling behavior, why this was able to happen, and why it wasn't reported sooner.
This week we saw that when an employee comes forward to report misconduct, the system works. The complaint is quickly assessed and meaningful action is taken. But we also learned that we must do a much better job of making people feel empowered to take that crucial first step of reporting bad behavior.
To that end, I have three things to share with you.
A team of the most experienced NBCUniversal Legal and Human Resources leaders have begun a thorough and timely review of what happened and what we can do to build a culture of greater transparency, openness and respect for each other. At the conclusion of the review we will share what we've learned, no matter how painful, and act on it.
Second – while our company has had mandatory online training for all employees on sexual harassment and other workplace issues, we need to do better. Therefore in addition to what is already in place, the News Division is launching an immediate effort to implement in-person training on sexual harassment awareness and appropriate behavior in the workplace. We will share more details on this effort very shortly.
And third— we need to keep communicating. In addition to the meetings we've had this week with various show teams and departments, we are encouraging the leaders of every group to have smaller, more informal gatherings to further discuss this crucial issue now and on an ongoing basis.
And, as we have done regularly over the last few months, but cannot do often enough, we want to remind you again that we encourage all employees to speak up and raise any concerns you have about inappropriate conduct you have experienced or observed. We also want to reinforce with our managers and leaders their responsibility to bring forward concerns about inappropriate workplace behavior they see or hear about. It is always the right thing to do, and any concerns raised should be done without fear of retaliation, and with full assurance that they will be investigated.
Here are the multiple avenues available. You can also find these details on the intranet NBCUNow.
Your manager or another news leader
If you have something on your mind your manager often is in the best position to resolve your concern quickly. If you are not comfortable talking to your direct manager you can talk to another news leader.
Reach out to your HR Manager or another member of the news HR team.
Contact an NBCUniversal Resource
If you are not comfortable speaking with someone locally about a concern talk to an NBCUniversal Ombudsperson. Call the NBCUniversal Integrity Helpline US 800-622-6221 or International +44 0 20 36186210, send an email to email@example.com or contact an NBCUniversal Ombudsperson from the list on the NBCUniversal Integrity Website at www.nbcunow.com/integrity/speak-up. Concerns can be raised anonymously.
Contact the Comcast Listens Helpline or visit the Comcast Listens Web Portal
You can call the Comcast Listens Helpline (1-877-40-LISTENS or 1-877-405-4783) or visit the Web Portal (www.ComcastListens.com) to ask a question or raise a concern. The Helpline and Web Portal are both managed by an independent third-party company, which allows you to remain anonymous if you choose.
This has been a very tough week for all of us. Thank you again for your honest feedback. I'll continue to share information and updates with you in the days and weeks ahead.