A disabled McDonald’s customer has filed a lawsuit against the fast food chain.
The lawsuit claims “McDonald’s violates the Americans with Disabilities Act by prohibiting visually impaired pedestrians from ordering at drive-thru windows after restaurant lobbies are closed.”
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More specifically, the complaint cites a 2015 visit to the restaurant in which Scott Magee was refused from the drive thru after walking up because the interior restaurant had been closed for the night. Magee claims the employees not only refused to serve him, abiding by the McDonald’s company policy, but also laughed at him in doing so.
“While McDonald’s sighted customers can independently browse, select, and pay for products at Defendant’s drive-thrus without the assistance of others, blind people must hope for a companion with a car or paid taxi services to assist them in selecting and purchasing McDonald’s food,” the suit claims. “This lack of accessibility to the blind is particularly offensive given the sophistication and size of McDonald’s Corporation as well as the advanced technological society in which we live today.”
“Despite the fact that Defendant’s self-proclaimed vision is ‘to become a modern, progressive burger company delivering a contemporary customer experience’ the blind are totally unable to access any of Defendant’s products or services at late night, drive-thru restaurants,” the suit says, citing all-day breakfast and customizable burgers as proof of the chain’s “adaptability.” It continues: “Curiously absent, however, from McDonald’s continued adaptation, is any concern whatsoever for the accessibility of their late night drive-thrus to the disabled.”
The lawsuit seeks class action for any blind person who has ever been a victim of discrimination by McDonald’s drive thru policy.
(source: CBS Chicago)
