Disney+ Users Are Furious After Hacked Accounts Lead to Customer Service Headaches
03/26/2020 09:08 pm EDT
This isn't the first time Disney+ has had to deal with this exact problem. Just days after its launch in November, several users reported the same thing.
The company claimed there was no evidence of a security breach at the time, and added that "billions of usernames and passwords leaked from previous breaches at other companies, pre-dating the launch of Disney+, are being sold on the web."
As a result of self-quarantining, signups for the service between Saturday, March 14 and Monday, March 16 reportedly tripled when compared to the same timeframe the week prior, making Disney+ the fastest-growing streaming service at the moment.
Along with the uptick in Disney+ subscribers, a number of streaming services have ramped up their free content to make the era of social isolation a little more tolerable.
As far as them slowing down the streaming quality, Kevin Mayer, Walt Disney Company's Chairman of Direct-to-Consumer And International said they're "proactively instituting measures to lower our overall bandwidth utilization by at least 25% in all of the markets launching Disney+ on March 24th."
"In the coming days, we will be monitoring Internet congestion and working closely with Internet service providers to further reduce bitrates as necessary to ensure they are not overwhelmed by consumer demand," Mayer continued.
Disclosure: PopCulture. is owned by Paramount. Sign up for Paramount+ by clicking here.
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